Last Mile Leaders | Hosted By FarEye

Redefining last mile for Tomorrow

First Edition Successfuly Concluded on 19th April, 2024

Stay Connected

About Last Mile Leaders 2024 - Flagship Summit

The Last Mile Leaders event was a pivotal gathering of industry leaders who recognize that logistics is the singular touchpoint between brands and consumers. By bringing together the leading minds in the business, the objective was to challenge existing norms and collaboratively shape a sustainable, affordable, and customer-centric future in a manner that benefits people, profit, and the planet.

40+

Supply Chain Leaders

20+

Countries

20+

Expert Speakers

150+

Attendees

The 'Last Mile Leaders' event exemplified collaborative efforts driving logistics innovation and redefining logistics strategies. The event saw the launch of the Last-Mile Trends Report 2024 accompanied by a series of insightful and engaging sessions. We would like to express our gratitude to everyone for making the event a huge success!

Kushal Nahata,
CEO & Co-founder, FarEye

Event in a Glimpse

Last Mile Leaders - In The News

Event Highlights

Opening Keynote

Future of logistics and technology. Upcoming trends in last mile

Key takeaways

From social inflation to rising costs, navigating macro challenges is imperative for logistics success.
64% of leaders identify cost as the top challenge, making it crucial to address visibility, system flexibility, and labor costs.
The focus has shifted from cost satisfaction to cost and promise of speed.
Leaders are consolidating tech systems, transitioning to hybrid fleet models, and outsourcing to optimize cost efficiencies.

Welcome Speech by Chief Guest

Ajai Chowdhry

Key takeaways

Ajai Chowdhry, Co-founder of HCL, gave an overview of the logistics sector and India's capabilities in delivering top-notch SaaS products and services.
He also spoke about the extensive use of AI and its transformative impact across industries.
Critical role of logistics in underpinning industries of all sizes and the importance of sustainability.
Ajai emphasized that events like Last Mile Leaders act as catalysts for change, bringing industry leaders together to shape the future of logistics.

Panel Discussion

Building profitable last mile

Key takeaways:

Customer experience is the center of every decision, with different priorities for B2B (speediness, accuracy, compliance) and B2C (communication at every stage).
While the customer experience varies based on geographical regions, the importance of honesty and transparency is paramount.
It is vital to find the right balance between costs and sustainability.

Panel Discussion

Leveraging AI in last mile

Key takeaways

50% of supply chain companies are already investing in Generative AI.
Potential of AI to hear, speak, think, and even remember, stressing the importance of strict policies for responsible implementation.
Human decision-making is often driven by situational appropriateness due to overwhelming data, and AI solutions like predictive analytics can provide a game-changing advantage.
Leverage machine learning from historical delivery data to identify patterns and insights to help avoid future delivery failures.

Panel Discussion

Revolutionizing the Last Mile for Ultimate Consumer Experience

Key takeaways

Turning RTOs around, every returned order is a chance to win back a loyal customer.
Addressing inaccurate addresses, especially in Tier 2 cities, is crucial.
With open-box deliveries, customers want to see before they pay, but with "no return" policies that can be a mistake.
Data is power, leveraging data can significantly improve the delivery experience.

Roundtable Session

Building outsourced last mile network to increase control of experience and cost

Key takeaways

Companies are striving to align customer experience and cost-saving as core business objectives, while also managing outsourcing challenges.
Lack of control and evaluation at the last-mile, customer-facing stage can significantly impact brand perception, whether using outsourced carriers or owned fleets.
Outsourced delivery partners often have KPIs misaligned with customer satisfaction, and lack proper training on delivering a positive customer experience.

Roundtable Session

Integrating mid and last mile to optimize order to door journey

Key takeaways

Integrating the middle and last mile will foster a more efficient, transparent, and customer- centric supply chain, resulting in faster deliveries, lower costs, and increased fulfillment options.
It is crucial to maintain visibility and transparency with customers regarding order status and potential delays. It helps build trust and enhance overall experience.
This integrated approach helps cater to evolving customer expectations with customized services.

Event Attendees

Bart A. De Muyuck

Industry Public Speaker

Kushal Nahata

CEO, FarEye

Mohantilak P.

Chief Digital Officer, DANX Carousel

Thong Tran

Head of Logistics, MM Mega Market

Gaurav Srivastava

CPTO, FarEye

Stephane Gagne

Vice President of Products, FarEye

Gautam Kumar

COO, FarEye

Ryan P. Laurente

Chief of Staff, Philippine Postal Corporation

Suryansh Jalan

President Alliance & Partnership

Romeo Espino

Head of External Affairs and Data Privacy Officer, QuadX

Amit Choubey

AGM, Tata Steel

Hon. Patrick David R. De Leon

Member, Board of Directors, Philippine Postal Corporation

Voltaire Jose

Head of Product, QuadX

Balaji T.

CTO, FarEye

Jignesh Vasani

Vice President,Technology and Logistic Industry Lead, Client Services , FarEye

George Mathew

Senior Product Owner, Alghanim

Shibin Chulliparambil

Head of Information Technology, Blue Star Limited

Manish Longani

CFO, Pathkind

Deepak Sharma

CPO, Pepperfry

T T Venkatesh

Digitisation Project Head, TTK Prestige

Neeraj Chopra

FKW (Flipkart), CPTO, Walmart India

Sudhir K S

Digitisation Head, Landmark

Intekhab Alam

Director & Head of B2C, B2B, Operations & Design, Ekart

Shahjar Jogi

Head of Customer Success, FarEye

Mohit Dung

Director Operations, Hilti India

Sachin Khosla

General Manager Logistics, Danube Home

Arvind Sahay

Vice President, FarEye

Bashir Othman

Group VP of Technology, ASYAD Group

Ibrahim Shameem

Head Data Engineering, Danube Home

Angad Abrol

Vice President, FarEye

Azeem Faheem

Logistics Business Partner, Alshaya

Adrien Axel Lao

Logistics Manager, Abenson

Henrik Batallones

Marketing and Communications Director, SCMAP

Ashish Srivastava

Regional Product Owner, APAC J&J

Varun Chadha

Sr. Director, FarEye

Dr. Mohammed Salah

Sr. D-Commerce Manager, Al Dawaa

Bhaskar Mandelia

Group Head, Ecommerce Last Mile (GCC)

Sowvik Das

Deputy General Manager, Information Technology, MGH Group

Himanshu Pant

Executive Director & COO, MGH Logistics, India

Introducing Last Mile Innovation Nexus

Last Mile Innovation Nexus is the epicenter of logistics innovation, where promising logistics startups connect directly with industry powerhouses. It's more than just a showcase— it's the launchpad for startups to secure game-changing partnerships. For the Last Mile community, this is an unparalleled opportunity to witness the birth of transformative businesses, meet visionary founders, and stay ahead of emerging trends in the sector.

Guiding this exploration into the future is our esteemed jury of industry experts: Deepak Gaur from Elevation Capital, Sushil Sharma from Marwari Catalysts, Arpit Agarwal from Blume Ventures and Gautam Kumar from FarEye Technologies.

Know More

Our Sponsors Who Made It Possisble

We would like to express our gratitude to our sponsors for placing their trust in us. The 'Last Mile Leaders' event provided an excellent platform for the attendees to establish new connections and meet distinguished leaders from the logistics industry.