The last mile isn’t a standalone, end-of-the-line activity. It begins with the first click at checkout, where the foundation for a seamless delivery experience is laid. In this panel, top retailers will discuss how to transform the last mile from a siloed operation into a fully integrated process that starts from the very first customer interaction.

In a low-margin industry, profitability in parcel delivery requires smart optimisation and strategic cost management. This session will explore how leading postal and courier companies are finding efficiency, leveraging technology, and redefining operations to turn cost pressures into sustainable profits. Discover the key levers that can make parcel delivery a winning proposition.

Imagine a supply chain where every mile counts as the last mile—a model of hyper-localization and circularity. By treating every mile as the last mile, the focus shifts to local production, short transport routes, and faster deliveries, fostering a resilient and sustainable supply chain. Circularity becomes not just an ideal but a practical reality, where materials circulate within the local economy, reducing waste and supporting regional ecosystems.

This approach challenges conventional supply chains, making them more adaptive, environmentally conscious, and community-oriented. What would it take to make this vision a reality, and how can businesses transform to embrace this innovative model?

AI is transforming last mile logistics with autonomous AI agents handling WISMO (Where Is My Order) queries, payment, ETAs, and real-time route optimisation. This session will highlight how AI-powered customer interactions, predictive analytics, and machine learning are enhancing delivery efficiency while reducing costs. Discover how logistics leaders are leveraging AI-driven insights to automate decision-making, improve customer experiences, and optimise last-mile operations.