Redefining Last Mile For Tomorrow

Event concluded on 17th Oct - Africa 2024

Hosted By

FarEye Logo

About Last Mile Leaders - Africa 2024

The Last Mile Leaders event in Johannesburg on Oct 17th, 2024, brought together  80+ industry leaders from Africa's leading brands that included Massmart, Homechoice, Cape Union Mart, Takealot, Danone and more, to tackle logistics costs and security challenges. A fireside chat with Gary Kirsten and FarEye CEO Kushal Nahata highlighted precision in sports and logistics. Discussions covered cost pressures, the impact of global players like Amazon, Temu, Shein, and last mile innovations.

80+
Supply Chain Leaders
50+
Brands
20+
Expert Speakers
100+
Attendees

Event in a Glimpse

Event Highlights

Kushal Nahata is giving speach
Opening Keynote

Winds of change: What’s shaping the last mile in South Africa?

Key Takeaways
  • From the entry of global giants including Amazon & Shein to rising concerns around driver safety, businesses in South Africa are facing a unique set of challenges.
  • Cost of deliveries remains the top-most concern for business leaders.
  • A multi-pronged approach involving - outsourcing, technology revamp and optimization - are key to solving the cost challenge.
  • Convenience trumps speed - in shaping the perfect delivery experience.
Last Mile Leader in Panel Discussion
Panel Discussion

Advent of the giants: Red carpet or red flag?

Key Takeaways:
  • The influence of giants - Shein, Amazon, Temu - entering the South African market, on competitiveness, service levels, local businesses and a catalyst of changes.
  • The international brands will have a transformative effect on the payment systems, warehousing and even policy level changes to accelerate infrastructure development.
  • Businesses must rapidly establish, expand, and optimize omni-channel services to remain competitive in this evolving landscape.
  • It is time for disruption—through Experience Centers, Click-and-Collect, innovative fulfillment strategies, and transformative safety management.
Leaders in Panel Discussion
Panel Discussion

Unlocking ultra experiences: Leveraging technology and insight for customer delight

Key Takeaways
  • Customer Experience in its current state is not sufficient to compete with the new entrants.
  • Brands need to push the limits of customer experience, towards an Ultra Experience - making it more predictable, delightful and personalised.
  • Embracing modern technology will enable delivering the ultra experience - which will be a key differentiating factor promoting brand loyalty.
  • Businesses need to look beyond just tracking and reshape their processes to ensure on-time delivery and leverage insights from transactional data.
Jaspreet is presenting the future of logistics
Presentation

Inflation in logistics: Breakdown of costs & mitigation tactics

Key Takeaways
  • Inflation in logistics from a South Africa perspective - a breakdown of costs - fuel, labour and key cost metrics - cost to serve, cost/km, supply on time.
  • Use-case - Zipline Ghana’s innovative medicine delivery.
  • The areas where AI can impact cost mitigation - Status check from carriers, historical performance analysis, exception management and alerts.
  • Core areas to use AI - Route optimization, Smart Suggestions for improved ETA accuracy, Smart Parking, AI-driven vendor contract management.
Jaspreet is in roundtable with Logistics Leaders
Roundtable Session

Shaping the perfect omni-channel experience: What retailers and carriers should do?

Key Takeaways
  • Cost, convenience and loyalty are the key factors shaping the perfect omni-channel experience.
  • Logistics inefficiencies, costs, supply chain blackbox are major blockers for the perfect omni-channel experience.
  • Assessing a business’s current state in the 5 stages of omni-channel maturity is the first step towards the journey.
  • Expanding the channels, measuring the effectiveness of each channel and setting up continuous improvement measures are the steps businesses need to take towards the transformation.
Reverse Logistics & Claims Mangement Roundtable
Roundtable Session

Reverse logistics and claims management

Key Takeaways
  • Regulatory compliance, high costs and need for loyalty are key reasons to streamline reverse logistics.
  • Flexibility of returns needs careful planning for seamless execution which is a key customer requirement.
  • AI can significantly help in carrier selection that optimizes the journey and helps save costs.
  • In addition, AI can also help in smart quality checks and reduce time taken to process returns.

Event Snapshots

Thank You for Your Participation

A heartfelt thank you for being part of the Last Mile Leaders Africa 2024 in Johannesburg. Your presence and insights made this event truly impactful. From thought-provoking discussions on AI, profitability, and sustainability to the launch of The Eye On The Last Mile 3.0 report, your contributions shaped the future of logistics.

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